Ticketmaster: Box Office Basics LMS
Improving the onboarding process of new clients to better support their
learning and use of Ticketmaster products.
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Contributors
Designer (me), Technical Training Lead
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Skills
Research, UX, Information architecture, Prototyping, Learning design
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Timeline
12 weeks
Overview
This project focused the onboarding process of new clients to better support them as Ticketmaster expands their global presence. Training materials were siloed, resulting in a disconnected experience for learners. I addressed issues like limited learning retention, understanding platform connections and user engagement to provide a more effective and pleasant training experience.
My impact
🍊 Reduced new client product onboarding time by 50%.
🍊 Improved course completion rates by 85%.
🍊 Presented final designs and prototypes to leadership, resulting in adoption of the new experience across Australia and Brazil markets.
🍊 Designed and refined visual elements for the learning journey to enhance user experience and brand identity.
🍊 Reduced new client product onboarding time by 50%.
🍊 Improved course completion rates by 85%.
🍊 Presented final designs and prototypes to leadership, resulting in adoption of the new experience across Australia and Brazil markets.
🍊 Designed and refined visual elements for the learning journey to enhance user experience and brand identity.
