Ticketmaster: Box Office Basics LMS
Improving the onboarding process of new clients to better support theirÂ
learning and use of Ticketmaster products.
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Contributors
Designer (me), Technical Training Lead
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Skills
Research, Interaction design, Information architecture, Prototyping
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Timeline
12 weeks
Overview
This project focused the onboarding process of new clients to better support them as Ticketmaster expands their global presence. Training materials were siloed, resulting in a disconnected experience for learners. I addressed issues like limited learning retention, understanding platform connections and user engagement to provide a more effective and pleasant training experience.
